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Inspection Reports

Inspection Reports

The Care Quality Commission is the independent regulator of health and social care in England. The CQC regulate care provided by the NHS, local authorities, private companies and voluntary organisations. Their aim is to make sure better care is provided for everyone – in hospitals, care homes and people’s own homes.

To view our latest reports for each of our care homes from the CQC please follow the links below.

Slide

What our families say about us

"I would like to thank everyone at Sheridan on behalf of my mum, for the wonderful way that she was cared for. She was treated with love and care, and was able to preserve her dignity right up until the end. Nothing was ever too much trouble for her carers, and her smile when they entered the room said it all! She told me that she was lucky to be living in such a friendly, happy and safe place."

Mrs W Healey

"My mother has had excellent care since she moved into Brandon House. We could not wish for better carers who are friendly, helpful and treat the residents with dignity. There is a good range of activities which are both physically and mentally stimulating. I could not have chosen a better home for my mother who is very happy with her care and would wholeheartedly recommend it to anyone else."

What our families say about us

Diane B

What our families say about us

"At the age of 100, my father made the reluctant move to Sheridan House. It has proved to be an excellent decision, as he settled in immediately thanks to the care and attention of the wonderful staff. The Home enables him to continue with his own lifestyle, meeting all his wants and needs. The family are delighted with the care and attention he is given and no longer worry about him."

Linda W

What our families say about us

"I have been at Sheridan House for almost four months. I have a generously sized room with a balcony and lovely views over the sea to Berry Head. The staff are kind, helpful, and efficient and have coped with all the problems of lockdown in an amazing way. In their care full time, they are encouraged to join in the entertaining social program which is arranged for us. Thanks to management and staff."

Resident

What our families say about us

"All the staff at Brandon House, who are looking after my 95yr old mother with dementia are really caring people who go out of their way to make sure she is happy and secure. Outings are organised and ‘in home’ activities. Meals are good and varied. During visits, I am always made to feel welcome."

Daughter of resident

What our families say about us

"Wonderful position room overlooking fields and animals, pleasant outlook. Excellent staff, very friendly and helpful, lots of smiley faces.
Excellent food, like staying at a nice hotel. Nice to be able to bring your own personal effects; like photos, ornaments and pictures to make it feel more homely."

Resident

What our families say about us

"I cannot recommend Hillside House highly enough. Both care and home should be written large and underlined. The genuine care and compassion shown by every member of staff not just to my father but also to me and my family were second to none."

Esther C

What our families say about us

"Kind, friendly, helpful staff; spacious, bright, well-equipped rooms; beautiful surroundings. We were so lucky that a room was available so that high-quality care and attention could be put in place, making a difficult time the best it could be."

Doreen H

What our families say about us

"My mother has been in Brandon House for nearly ten years and she has been extremely happy. The home is well run and the care, kindness and respect given to her by all the staff has been excellent. Brandon House has a very homely atmosphere and the residents are encouraged to join in activities, but only if they wish."

Daughter of resident

What our families say about us

"All the staff at Brandon House, who are looking after my 95yr old mother with dementia are really caring people who go out of their way to make sure she is happy and secure. Outings are organised and ‘in home’ activities. Meals are good and varied. During visits, I am always made to feel welcome."

Daughter of resident